COVID-19 Updates

Quarantine Room

Quarantine Stays

All rooms are for single occupancy only. The rate below covers your quarantine stay together with full board meals (breakfast, lunch, and dinner). Guests will not be allowed to leave their room during the duration of their quarantine. For more information, ready more by scrolling down to the FAQs.

  • Room category dependent on availability
  • Bed size varies as needed
  • Toilet & bath
  • TV with cable
from P2,850 /nightMultiple occupancy rate available with proof of shared household.

How COVID-19 has affected small businesses

Gwendolyn Torres

We are past the one year anniversary of the pandemic lockdown in the Philippines and as a small, family-owned & operated boutique hotel, I wanted to share what the year has been like for us. I'm hoping some of you read this and keep up the fight against Covid. We are not done yet, but all of us... our collective efforts count.

This story is a personal one... one some of you might relate to. Perhaps some of you need to hear it because you are losing hope. I was there... at a point of lost hope, but this is a story of pushing forward, finding your way, trusting in others, fighting for others...

I remember our very last large family gatherings in February of 2020. There was a scare of Covid on distant shores and we still had our monthly Sunday dinner with our clan with relatives who had flown in from the US and Singapore. We had a family reunion with distant cousins... a boodle fight even. The thought of having a boodle fight now, is just not possible.

And then all of a sudden, on March 15, the announcement was made about lockdown (we hesitated to call it lockdown at the time... so many governments called it different things). We had only days to cancel all reservations, cancel all event bookings, issue Certificates of Employment for our employees, create chat groups that would allow us to keep in touch just in case there were emergencies or we needed to get a hold of each other and figure out if our employees would be paid during this lockdown... for how long? What kind of assistance would be given by the government? My emails and calls to HR to figure things out were constant the first few weeks. I could feel the fear and frustration in the company chat group. I had to balance out their needs with our limited resources not knowing how long business would be affected.

I had an employee who was all alone here and her family in the province. I had to decide quickly if I should just let her go home, pay her for the rest of the month (with no output) or risk her being stuck here for months, not seeing her family. I decided on family first. "Go home to your family... I highly doubt this will last only a few months."

The next few weeks would be a blur for an entrepreneur like myself managing a family business and my own. What to do? What to expect? How do you calm people's fears when facing my own? I am sure many faced the same, if not more, than myself.

Within days of the lockdown, March 19, I found myself with a fever: 37.5, which was one of the early symptoms of Covid circulating around at the time. I put down the thermometer in grief wondering what I could possibly do to save the businesses and now... I was sick... How do I tell my senior mother and my grade school daughter?

In tears, I told them: "I need to go to the ER. I have a fever and I'm not sure what this is, but I need to make sure you guys are safe."

I went to 2 hospitals: the first one confirmed I had pneumonia, but could not admit me because the hospital was full and their Covid tests were only for those admitted. The second hospital looked at my pneumonia results, administered a test and then sent me home because the hospital was full again and they couldn't admit me. I saw elderly coughing and wheezing being turned away.

Our hotel was empty at the time. We were prohibited from operating at the time. So instead of going home where my senior mother, elderly kasambahay and grade school daughter would be exposed, I secluded myself to the topmost room of our empty hotel and instructed our caretaker not to come near me or enter my room.

The next week would have me passionately calling doctors, lawyers, government offices telling them that we could use hotels for quarantine facilities like I was doing. We just need protocols set in place. As a patient, I observed every little thing that we did in the hotel while I was a guest and wrote them down as protocol. Working with government, doctors and lawyers, I ran these protocols by them and asked if we could operate to test this model out. We were allowed. By April, just two weeks after lockdown, we were operating as a quarantine facility for essential workers. I warned them on the first week that I was in the farthest room quarantining and waiting for my test results. I did not leave my room and everything was brought to my door.

Test result came out negative on day 7, but my doctor and I were concerned that the test was a false negative given it is new and those administering may not be experienced yet. So I quarantined another 7 days just to make sure as he treated my pneumonia. The last 7 days, I spent coordinating with staff regarding protocols and new fee structure to accommodate quarantining guests.

I had no time to feel sorry for myself. I had no time to grieve over the possibility I might have Covid. Every thought was devoted to how to move forward. How to keep the jobs. How to serve those in need. And while I struggled to communicate with some team members who were too afraid to work, we worked with those that would. Rewarded them with additional compensation for their courage and loyalty. These times were trying for everyone. It tested resolve and resilience.

We made it through 2020 as a quarantine facility for essential workers. Then 2021 came and things changed again with the new strain. Again, we reassessed our protocols, worked with the government and upgraded our certification to Stringent.

After almost 1 year as a quarantine facility, we have found that these protocols have worked to keep the staff and the guests safe. For those in the hotel industry, we highly encourage you to follow them as we have, even if you are now accommodating staycations. For those beginning to travel, remember that these protocols are set in place to keep the staff and yourselves safe. We are in this together:

  • Mask & face shield when around people. Stay socially distant. No touching.
  • Guests are advised not to leave their rooms and congregate in common areas.
  • PPE's for housepersons entering rooms and drivers transporting guests. Make sure those PPEs are disinfected after every use. Provide a shower facility for workers so that they may disinfect prior to going home. Minimize all contact with guests.
  • Disinfect circulation areas where foot traffic occurs regularly. Rule of thumb: Train your staff to disinfect like a stalker. Watch where people are and mist or/and UV light as needed.
  • Implement touchless check in, check out and payment systems.

Stringent Quarantine Measures


Frequently Asked Questions


Pre-Arrival

14-day quarantine shall be implemented. A total of seven to fourteen (7-14) days in a quarantine facility regardless of the negative test result taken on the 7th day. The remaining 4 days shall be completed in their local residence. For more information, click this link.
Check in date shall be considered as Day Zero (0). ex. (January 22, 2021 (Day 0), January 23 as Day 1; February 5 as Day 14. Your check out date would be on February 6, 2021 (Day 15).)
Swabbing will no longer be held at the airport. Your RT-PCR test will be scheduled by Philippine Airport Diagnostic Laboratory (PADLAB) which will take place inside your hotel room more or less on the 6th day.

Arrival

You will be guided by PCG (Philippine Coast Guard) towards the exclusive exit area for all arriving guests.

Normal Days:
  • Terminal 1 - Bay C (or based on the first letter of the guest's surname)
  • Terminal 2 - Bay 2-6 (Domestic) ; Bay 14-17 (International)
  • Terminal 3 - Bay 7
You may reach us through our mobile no. at 0917-622-9925 or land line no. at 8-373-2384 / 8-275-6439.

During your stay

No. All quarantined guests shall be strictly confined to their rooms until check out date.
Yes, they may be left at reception. Items shall be fully packed and sealed to avoid any spills/leaks.
Per Bureau of Quarantine instruction, this is strictly prohibited with the exemption of medication needs. In special cases, please coordinate with our frontdesk.
No. All quarantined guests shall be strictly be confined to their rooms until check out date.
No. Due to no-contact policy, full housekeeping shall only be made upon check out. Guests are required to leave their trashbins in the hallway, by their door, for our house persons to collect and replace trashliners.
No. Single occupancy is required for all quarantined guests, with the exemption of those coming from the same household. One person per bed is also required.

Check-Out

Yes. You shall coordinate with your LGU (Local Government Unit) in completing your 14-day quarantine or isolation at home. Presentation of all your negative test results is required prior to leaving the hotel premises.
After the swab test on the 6th day, DOH will issue a Medical clearance showing a negative test. Hotel may authorize check out upon receiving the said clearance. Guest may check out the soonest we receive the negative result & all bills are settled.
Due to the current situation, cash and card* transactions are limited. You may settle your account through bank transfer/deposit or through other online payment channels such as PayPal, Gcash and PayMaya.
* Card Transactions can be made by providing to us basic card details. Please coordinate with our frontdesk for this arrangement.
* Bank charges and other transaction fees shall be under client's/guest's account; PayPal (4%), PayMaya (1.5%), Gcash (2%).
All medical clearances and swab test results as well as the Confirmation Voucher from the Hotel stating your check out date.

In case of Emergency

24/7 frontdesk and security are made accessible all throughout your stay. Medical Staff from Red Cross/DOH will be available at the hotel for health-related emergencies.

Events

  • Medical Certificate and Valid ID’s to be presented by all due-in guests upon check-in
  • Guests who will be staying in should be coming from the same house hold
  • Valid IDs, Medical Certificate and or SWAB Test Result to be presented by guest’s suppliers: Photo and Video Team, etc.
  • Those guests from one house hold for event reception should be seated in one table
  • Casa Pura reserves the right to request any person or group of people acting unruly and contrary to rental regulations to leave the premises. Assistance from the barangay will be sought if this request is not met immediately.
  • No firearms or other deadly weapons are allowed within the vicinity or on the grounds of the event.
  • Any person below 18 years old and above 65 years old, those with immunodeficiency, comorbidities, or other health risks, and pregnant women are not allowed to enter.
  • Wearing mask is required inside and outside the hall, and other common areas.
  • Please have your body temperature checked. Those with 37.5C or exhibiting any flu-like symptoms shall be refused entry
  • Kindly fill-out the health declaration form upon entry
  • Please wash your hands as you deem necessary
  • For classroom arrangement, maximum of two (2) persons are allowed per seminar table to be seated diagonally.
  • For party events, maximum of four (4) persons are allowed per 8seater round tables and five (5) persons per 10seater round tables
  • Please proceed to our sanitation stations inside the hall, Guard House and Front desk Lobby to sanitize your hands and shoes
  • Please observe social distancing outside and inside the hall, Hotel lobby and Café
  • All common areas shall be disinfected every two (2) hours
  • To limit contact, housekeeping is strictly prohibited to enter the rooms/halls. For sanitation, all trash bins must be put outside the door either so our staff can collect disposals and replace the plastic bags.
Weddings, Debuts, Kiddie and Adult Birthdays, Anniversaries, Christmas Party, Meetings, Seminars, and Corporate Events.
We have 2 function halls inside Casa Pura. Pura Hall for 100-120persons and Deck Garden for 80persons. 27 Roces Space located along Roces Avenue for 150 persons while Balai Puling in Batangas for 100 persons.
As per the latest IATF Resolution No. 113, food preparation establishments such as commissaries, restaurants, and eateries may resume their indoor dine-in services in areas under Modified Enhanced Community Quarantine at an initial venue or seating capacity of ten percent (10%).
No. But we can still hold events in our 27 Roces Space and Balai Puling.
Ingress (Set-up and or decorating) - 4 hours before the event. Egress within 2 hours after the event (for venue rental, pull-out and clean-up should be done by CLIENT's service providers).
Any person within 18-65 years of age, those without immunodeficiency, comorbidity or other health risks, as well as pregnant women.
  • MECQ - 10% of maximum capacity of 27 Roces Space or 15 persons.
  • GCQ - 30% of maximum capacity of 27 Roces Space or 45 persons.
  • MGCQ - 50% of maximum capacity of 27 Roces Space or 75 persons.
Aside from following minimum health protocols, Casa Pura designated a specific team to assist guests particularly for event gatherings alone. We also minimize the number of guests per dining table from 10 persons (pre-covid) down to 5 persons only to ensure the safety, security and comfort of our guests. All common areas are being disinfected every two (2) hours. To limit the number of persons inside the venue, staff and waiters are on standby outside and can be called when needed; chosen menu will be served plated for events with 10-30 guests.
Medical Certificate and SWAB Tests are not required but we encourage our guests to bring certificates if any.
Clients must bring their own internet connection when the events are held in venues outside Casa Pura. LCD Projector set-up for AVP is available and is subject to additional charges.
Violation of Terms and Conditions will result in a monetary penalty of Php10,000.00 or more depending on the number of staff who might be affected.  All unusual activities as such shall be duly reported to respective government offices including but not limited to Quezon City Epidemiology and Surveillance Unit (QCESU) and Bureau of Quarantine (BOQ) per government mandate.
Due to the current situation, cash and card transactions are limited. You may settle your account through bank transfer/deposit and GCash. Minimal transaction fee applies for GCash transactions.
Yes, subject to advanced notice. Events can be rescheduled within three (3) months from initial/original event date.
Php10,000.00 reservation fee is non-refundable and the rest of the payment can be refunded given that notice will be made at least 7 days prior to scheduled event. All cancellations must be submitted in writing to Casa Pura’s Banquet Manager and will be effective on the date received.

Food & Dining

For breakfast, we offer Filipino cuisine while for lunch and dinner cuisines of Sri Lankan, Italian, South Asian & Filipino are made available.
Breakfasts are being served at 6:30am, lunch at 12:00nn and dinner at 6:00pm.
Yes, we always check the quality of the food we serve since the health and safety of our guest are our top most priority.
Yes, you may search “Café Pura” on Food Panda application or place your orders over the phone through 8-373-2384 or 8-275-6439.
We do not allow dine-in since we are an accredited stringent quarantine facility.
Due to the current situation, cash and card transactions are limited. You may settle your account through bank transfer/deposit and GCash. Minimal transaction fee applies for GCash transactions.
Yes, you can order in our café from 9am-5pm just dial 103 or 109. You can leave the payment on the table provided outside of your door or you may settle your account through bank transfer/deposit and GCash.
A week before your check in date, our F&B Coordinator will email you regarding your full board meals and will ask if you have special needs or food allergies so that we can make necessary arrangement.
We put 5 gallons of drinking water inside the guest’s room and refillable as needed. We made it a priority to make sure to keep each guest hydrated as part of the push to keep them healthy and minimize environmental impact caused by single-use plastic water bottles.